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Customer Service Officer German - Dutch - English (N...

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Customer Service Officer German - Dutch - English (Night)

Je zoekt een toffe job? Tijdelijk of (optie) vast? Als arbeider of bediende? Kom dan zeker langs in een van onze 80 kantoren of surf naar Toon websitewww.ago.jobs. Wij hebben meer dan 3500 openstaande vacatures voor jou en helpen jou graag een job te vinden die bij jou past. Choose life, choose work, choose AGO! Customer Service Officer German - Dutch - English (Night) Functieomschrijving Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.Working 3 nights Incoming phone calls, e-mails and faxes treating and dispatching:Accepting phone calls and responding to the customer's inquiries and internal and external intervening parties in accordance with predetermined procedures.Collecting additional information.Check the data for accuracy and completeness.Reception & Services; provide technical support; search workshop.Keep the customer and all involves updated.Complaint handling (from customer to contractor; from contractor to ...)Ensures the monitoring and control of the agreements with the parties involved:Regarding the serviceRegarding complaint handling, etc.Regarding the service conditions and agreementsResponsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)Enter required information into the system.Register performed operations.Responsible for the internal and external monitoring of client files. Profiel Knowledge and experience:Language : German, Dutch and EnglishPC skills: office applications, outlookCompany-specific IT / telephony systemTechnical knowledge (automotive, tires, ?) is an assetNo specific knowledge and experience requiredSkills:Communicate effectively by phoneProblem analysis and problem solvingCustomer- and results-orientedAccurate and high work standardMultitasking & stress resistantTeamplayer Aanbod At ..., you can count on a challenging and fulfilling job with many learning and growth opportunities. You will work in a multicultural environment with a great atmosphere and nice colleagues. We work in day and night shifts, which allows you to choose when you work, depending on when you feel most productive. As we have offices spread out over Europe, there are possibilities to work in our other countries as well. And of course, we offer a competitive salary in return for your hard work. Praktische informatie Heb je interesse? Kom dan langs in ons kantoor of mail ons jouw motivatiebrief en cv. AGO Jobs & HR Call Plus Kattegatstraat 8 bus 5 3500 Call Plus Tel.: Toon nummer+32 15 32 14 97 Email: call.plus

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